Frequently asked questions

 

How will it help our business?

With one log in you can access key information and run your site's operations:

  • Room booking
  • Tariff management for Online Travel Agents
  • Table booking, your bar and EPOS
  • Billing
  • Staff rotas and payroll
  • Update your website
  • Customer details
  • Create and manage gift vouchers
  • Stock levels
  • Event and wedding administration
  • Create and manage vouchers
  • Create and manage special offers and packages.
  • Reporting and budgeting

... are some of the tasks that can be administered using our integrated and easy to use web based solution.

You can pick and choose what you need. Our system is scaleable and will grow with you.

 

Is it easy to use?

Yes. We build a solution for you. It is not an off-the-shelf product where one size fits all.

We only add features that you will use. We have built the software from the ground up and can add or remove items according to your requirements.

There is no feature creep in our system. Our screens are uncluttered and they focus only on the task in hand.

 

How much does it cost?

That depends on the requirements of your business and the number of sites you have. We can structure the deal as an up front cost, or amortise set up costs over the duration of a contract.

 

Do you charge commission?

No.

 

Do you charge by site or by group?

We normally charge by site as it will normally reflect the amount of set up and support costs needed. Yet we recognise that your business is unique and so each contract is unique too.

 

Do you provide training?

Yes we do. Both onsite and remote training is available.

 

Do you use any third party apps?

Our aim is to reduce the number of third-party platforms you will need. The majority of operational tasks can be managed within the one admin area.

We will integrate with a payment gateway of your choice to handle all credit card transactions.

We use a third party Channel Manager to talk to the Online Travel Agents. You can still administer all tariffs and bookings from our administration area.

We also use a third party email newsletter provider. Our preferred partners are MailChimp or Campaign Monitor.

 

How easy is to switch from our old PMS?

We understand that moving providers is a big decision. We will make this as simple as possible.

  • We will provide you with a test portal ahead of launch. You and your team can test and become familiar with the new system.
  • We will provide full onsite training.
  • We can import data from your old system (assuming the old system allows for exporting data).

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