Customer loyalty

Your customer details are captured whenever they book a room or table, sign up to an email newsletter, or pay a bill.

With each further interaction with your business, more information is retained. You can start to fine tune your marketing at a personal level.

 

Helping your marketing

  • Record every customer interaction
  • Purchase history
  • Customer preferences
  • Upsell opportunities
  • Loyalty points
  • Identify trends and opportunities

 

Making your guest's stay more personal

 

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Helping the front desk

During the check in, details of the customer will be available to reception. They will be advised of special preferences. Notes can be added to make the guest's stay more personal.

A full history of communications with the customer is also available.

 

Increasing loyalty with points

Every transaction across the group is recorded within the system. It is simple to develop a group wide loyalty scheme.

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